Junior Customer Support Engineer
4 tygodni temu
We are seeking a skilled Junior Customer Support Engineer to join our Network Operations Centre (NOC) team. As a key member of our team, you will be responsible for responding to customer issues and providing technical support.
Key Responsibilities:
- Analyse customer requests and resolve issues in a timely manner
- Investigate and diagnose technical issues, following standard procedures and instructions
- Provide continuous feedback to customers on requested issues via phone or systems used
- Prioritise and manage several open issues simultaneously
- Prepare reports and document technical knowledge in the form of procedures or instructions
Requirements:
- Engineering background or equivalent experience
- Linux experience (system administrator level)
- Knowledge of databases: MySQL, PostgreSQL
- Log analysis, Bash scripting
- Curiosity and detail-orientated
- Communication skills and customer orientation
- Ability to work under pressure
- Playing to one goal
- Self-development orientation
- English skills
- Willingness to work shifts
Additional Skills:
- Experience in a customer support/service role
- Knowledge of the DVB domain
- Knowledge of monitoring systems (Grafana, Prometheus, Nagios, Zabbix), containerization systems (Docker Swarm, Openshift) and/or scripting language
- Ability to read and understand technical documentation
- Network troubleshooting, analysis of software and communications protocols
- Knowledge of tools such as Jira, Confluence
Why ADB Global?
- We do exceptional things: over 28 years on the market and created products for over 200 global and leading Pay-TV and broadband operators
- We offer true challenges in your daily work, utilizing and creating top-notch technology
- Our team consists of extremely experienced, highly qualified subject-matter Experts: 90% of us have a university degree and some are Ph.D.
- We work globally: ADB teams are based in Europe, the US and Asia; our leading language is English
- We are diverse: ADB is committed to providing equal opportunities to everyone regardless of their race, ethnicity, religion, gender, sexual orientation, national origin, age, physical ability, or any other characteristic protected by law
- We promote a learning culture because improving skills is an important part of our lives - ADB employees spend 2 hours of work per week on self-development using: Udemy courses, English lessons, internal and external training, other tools agreed upon with the supervisor
- We care about the health of our employees and their families. The company subsidizes: medical care (individual or family), group life insurance, sports card
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