Junior Customer Support Engineer

4 tygodni temu


Poznań, Greater Poland ADB Pełny etat

We are seeking a skilled Junior Customer Support Engineer to join our Network Operations Centre (NOC) team. As a key member of our team, you will be responsible for responding to customer issues and providing technical support.

Key Responsibilities:

  • Analyse customer requests and resolve issues in a timely manner
  • Investigate and diagnose technical issues, following standard procedures and instructions
  • Provide continuous feedback to customers on requested issues via phone or systems used
  • Prioritise and manage several open issues simultaneously
  • Prepare reports and document technical knowledge in the form of procedures or instructions

Requirements:

  • Engineering background or equivalent experience
  • Linux experience (system administrator level)
  • Knowledge of databases: MySQL, PostgreSQL
  • Log analysis, Bash scripting
  • Curiosity and detail-orientated
  • Communication skills and customer orientation
  • Ability to work under pressure
  • Playing to one goal
  • Self-development orientation
  • English skills
  • Willingness to work shifts

Additional Skills:

  • Experience in a customer support/service role
  • Knowledge of the DVB domain
  • Knowledge of monitoring systems (Grafana, Prometheus, Nagios, Zabbix), containerization systems (Docker Swarm, Openshift) and/or scripting language
  • Ability to read and understand technical documentation
  • Network troubleshooting, analysis of software and communications protocols
  • Knowledge of tools such as Jira, Confluence

Why ADB Global?

  • We do exceptional things: over 28 years on the market and created products for over 200 global and leading Pay-TV and broadband operators
  • We offer true challenges in your daily work, utilizing and creating top-notch technology
  • Our team consists of extremely experienced, highly qualified subject-matter Experts: 90% of us have a university degree and some are Ph.D.
  • We work globally: ADB teams are based in Europe, the US and Asia; our leading language is English
  • We are diverse: ADB is committed to providing equal opportunities to everyone regardless of their race, ethnicity, religion, gender, sexual orientation, national origin, age, physical ability, or any other characteristic protected by law
  • We promote a learning culture because improving skills is an important part of our lives - ADB employees spend 2 hours of work per week on self-development using: Udemy courses, English lessons, internal and external training, other tools agreed upon with the supervisor
  • We care about the health of our employees and their families. The company subsidizes: medical care (individual or family), group life insurance, sports card

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