Global Technical Support Specialist

4 tygodni temu


Poznań, Greater Poland PayU S.A. Pełny etat
About the Job

We are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.

Key Responsibilities:
  • Provide API support and technical issue resolution via multiple support channels
  • Offer timely, efficient, and professional follow-up to B2B customer inquiries
  • Assist in creating and maintaining internal and customer-facing documentation
  • Participate in on-call rotations and escalate incidents when necessary
  • Collaborate with internal teams to resolve complex technical issues
Requirements:
  • Minimum 3 years of experience as a tier 2/3 Technical Support Engineer
  • Strong knowledge of API calls, logs, and SQL
  • Excellent communication skills, including verbal and written English
  • Experience with ticketing systems and maintaining high service levels
  • Ability to understand and troubleshoot system/API/applications flows
What We Offer:
  • Career progression opportunities
  • Wellbeing programs
  • Flexible work arrangements
  • Access to an internal e-learning platform
  • A truly international environment with diverse cultures
  • An inclusive work environment that values diverse perspectives
About Us:

At PayU S.A., we are a global fintech investor committed to building a world without financial borders. Our vision is to provide financial services and products to people in high-growth markets, enabling them to prosper. We strive to create a diverse and inclusive work environment that values transparency, flexibility, and unbiased attention to each employee, regardless of gender, color, or personal faith.



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