Team Leader with German Language Expertise

1 tydzień temu

Kraków, Lesser Poland Capita Pełny etat

Job Description:

As a Team Leader with German Language Expertise, you will be responsible for driving the quality and quantity of outputs from all assigned customer associates. You will ensure that customer associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver the best results.

Key Responsibilities:

  • Driving the quality and quantity of outputs from all assigned customer associates
  • Ensuring customer associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver the best results
  • Control of deployment times (e.g. duty roster, breaks)
  • Productivity: target achievement regarding operational, project-specific key figures
  • Leadership of the customer associates
  • Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behavior
  • Performance management and maintaining adherence to required standards, processes, and workflows
  • Follow-up and control of quality assurance
  • Conducting employee reviews
  • Project-related tasks
  • Maintaining project documentation and the associated tools
  • Planning and follow-up (reviews) of training courses for customer associates
  • Organising and implementation of team meetings and briefings
  • Preparing of required reports and presentations

Requirements:

  • German or French C1+ level is a must
  • English B2/C1
  • Customer-oriented thinking and attitude
  • Excellent organizational and communication skills
  • Very good analytical and critical thinking
  • Service-oriented, appreciative, and respectful attitude
  • Good understanding of relationships and strong relations building skills
  • Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
  • Availability for 4 weeks of training abroad

What's in it for you:

  • Mental health helpline - a free platform for psychological, psychotherapeutic, and coaching support
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteriabenefitsystems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

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