Senior Travel Industry Expert

4 dni temu


Warszawa, Mazovia, Polska Global Business Travel Poland S.A. Pełny etat
Job Description

As a member of our remote team at Global Business Travel Poland S.A., you will provide exceptional service to corporate business clients. Our company is renowned for its warm and inclusive culture, innovative approach to travel technology, opportunities for internal promotions and career advancement, and a strong commitment to diversity, equity, and inclusion.

This role is part of our After Hours team, where you will work closely with colleagues to deliver outstanding results.

Key Responsibilities
  • Advise and arrange business travel for corporate clients, including individuals and groups
  • Conduct thorough research on travel options and proactively identify opportunities to sell additional services
  • Book domestic and international business travel in various complexity levels, covering air, road, rail, and accommodations using the Amadeus Global Distribution System
  • Maintain compliance with customers' agreed travel policies, service provider requirements, and regulatory standards
  • Use positive telephone techniques and respond to special customer requests
  • Collaborate with your team to provide coaching, mentorship, and constructive feedback to enhance service levels
Requirements
  • Passion for delivering exceptional client service and anticipating customer needs
  • Native expertise in the Amadeus GDS, with a minimum of two years' experience
  • Native or full working proficiency in French is mandatory, with additional English proficiency being an asset
  • Strong attention to detail
  • Highest integrity in handling personal traveler information
  • Comprehensive understanding of the travel industry, preferably with a background in business travel, leisure travel, or airline reservation
  • Ability to resolve customer issues efficiently and independently or with suppliers
  • Effective teamwork and openness to feedback
The #TeamGBT Experience
  • We offer flexible benefits that start from the first day of employment, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
  • Enjoy travel perks, such as deals from major travel providers on flights, hotels, cruises, and car rentals
  • Develop the skills you want when the time is right, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
  • We strive to champion diversity, equity, and inclusion in every aspect of our business at GBT, providing a supportive environment through global Inclusion Groups
  • Wellbeing resources are available to support mental and emotional health for you and your immediate family
  • And many other benefits


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