Senior Cloud Services Specialist

1 miesiąc temu

Warszawa, Mazovia, Polska TechSoup Pełny etat
Job Title: Senior Cloud Services Specialist

We are seeking a highly skilled Senior Cloud Services Specialist to join our team at TechSoup. As a key member of our Service Delivery Team, you will be responsible for delivering services to our nonprofit customers, providing technical support, and contributing to the development of new solutions.

Key Responsibilities:
  • Deliver services to nonprofit customers, including email migration, cloud installation, and other services.
  • Analyze customer goals and develop technical delivery plans, including timelines, milestones, and success criteria.
  • Manage project lifecycles to ensure successful and timely delivery.
  • Work closely with senior management to ensure new strategic customers adopt recently purchased solutions.
  • Address customer questions and engage the appropriate TechSoup resource to answer more detailed questions.
  • Serve as technical lead on digital transformation and service delivery projects, advising junior team members.
  • Maintain strong customer service skills when dealing with customers, vendors, and other TechSoup partners.
  • Advise Service Delivery Manager and Program Manager on potential service, process development, and tool utilization.
  • Report on delivered services and provide Google workspace setup and migration, Power Apps solutions, and M365 training.
Requirements:
  • Passion for supporting nonprofit organizations and eagerness to take on new work assignments and learn new technology.
  • Technological curiosity and tech savviness.
  • Proven knowledge of Microsoft 365 solutions, Google Workspace solutions, and environment.
  • Knowledge of MS PowerApps, Power Platform, Azure, GCP, and CRM type of solutions, and other technology suites solutions will be an asset.
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communications skills, and fluency in English.
  • Strong customer service skills.
  • Ability to handle multiple projects simultaneously with tight deadlines.
  • Excellent troubleshooting techniques.
  • Ability to translate technical information to non-technical users.
  • Strong attention to details.
  • Flexible, able to multitask, and enjoy working in a diverse, results-oriented workplace.
  • Passion about the job and a little sense of humor.
What We Offer:
  • A supportive environment that provides a work-life balance.
  • Benefits package: Premium medical plan, life insurance, pension program PPE, Multisport card.
  • Team-building events.
  • A range of opportunities to grow within the organization.
  • An attractive international working environment where you can meet many new, inspiring people from across the world.
  • Possibility to gain experience in social enterprise at a global scale.
  • Broad training opportunities (online and offline).

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