Cloud Services Technical Lead

1 tydzień temu

Warszawa, Mazovia, Polska TechSoup Pełny etat

Job Title: Senior Cloud Services Specialist

About the Role:

As a Senior Cloud Services Specialist at TechSoup, you will be responsible for delivering technical services to our nonprofit customers. This role will involve performing technical services related to installations, configurations, migrations, and training of TechSoup's services.

Key Responsibilities:

  • Responsible for fulfilling and executing TechSoup-provided services post-sale, such as email migration, cloud installation, and other services' offerings.
  • Analyze nonprofits' goals in relation to the services they've purchased to co-develop technical delivery plans, including timeline, milestones, goals, success criteria.
  • Manage the project lifecycle to ensure successful and timely delivery.
  • Work closely with senior management to ensure new strategic customers successfully adopt recently purchased solutions.
  • Address customer questions related to their service, as they arise, and engage the appropriate TechSoup resource to answer more detailed questions.
  • Serve as technical lead on digital transformation and service delivery projects as assigned and advise junior Team members.
  • Maintain strong customer service skills when dealing with customers, vendors, and other TechSoup's partners.
  • Advise Service Delivery Manager and Program Manager on potential service, process development, and utilization of tools.
  • Report to the Service Delivery Manager on delivered services.
  • Provide Google workspace set up and migration.
  • Build solutions in Power Apps.
  • Train clients in M365 solutions and Google workspace.

Requirements:

  • A passion for supporting nonprofit organizations and an eagerness to take on new work assignments and learn new technology.
  • Technological curiosity and tech savviness.
  • Proven knowledge on Microsoft 365 solutions, and Google Workspace solutions and environment.
  • Knowledge of MS PowerApps, Power Platform, Azure, GCP, and CRM type of solutions, and other technology suites solutions will be an asset.
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communications skills, and fluency in English.
  • Strong customer service skills.
  • Ability to handle multiple projects simultaneously with tight deadlines.
  • Excellent troubleshooting techniques.
  • Ability to translate technical information to non-technical users.
  • Strong attention to details.
  • Flexible, able to multitask, and enjoy working in a diverse, results-oriented workplace.

What We Offer:

  • A supportive environment that provides a work-life balance.
  • Benefits package: Premium medical plan, life insurance, pension program PPE, Multisport card.
  • Team-building events.
  • A range of opportunities to grow within the organization.
  • An attractive international working environment where you can meet many new, inspiring people from across the world.
  • Possibility to gain experience in social enterprise at a global scale.
  • Broad training opportunities (online and offline).

TechSoup is a social enterprise that equips changemakers with transformative technology products, knowledge, and services so they can make social change. We connect unlikely collaborators, including NGOs, social activists, hackers, IT specialists, funders, local authorities, and business partners, thus generating innovative solutions to social challenges.

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