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Global Routing Procedures Developer
2 tygodni temu
We are looking for a skilled Global Routing Procedures Developer to join our team. As a key member, you will be responsible for developing and implementing routing procedures for customer tickets globally.
Key Responsibilities:- Developing and optimizing routing processes to ensure consistency and efficiency across global operations.
- Ensuring adherence to established routing processes by coordinating and monitoring teams.
- Reporting and analyzing key metrics to assess performance and drive improvements.
- Providing comprehensive training on the ticketing tool to local user groups within different regions/divisions.
- Bachelor's or Master's degree in Science/Engineering.
- Ability to work independently and with cross-functional teams.
- Prioritization, relationship building, and analytical ability.
- Deep knowledge and experience of CRM and related applications.
- Solid understanding of Automotive products.
- Passion for process improvement and tool optimization.
- A dynamic and international work environment.
- Full training and support from experienced managers and employees.
- Possibility of participation in private medical care and life insurance.
- Cafeteria system/Sport Card.
- Very good working atmosphere.
We strive to build a culture where inclusiveness is lived and diversity is valued.
