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Business Process Optimization Expert

2 tygodni temu


Kraków, Lesser Poland Full Circle Insights Pełny etat
Job Description

As a Business Process Optimization Expert at Full Circle Insights, you will be responsible for working closely with clients to gather and analyze requirements, translating business needs into actionable project plans and technical specifications. Your primary goal will be to drive business growth through strategic partnerships with our clients, leveraging your expertise in Salesforce technical support and customer success to deliver exceptional results. You will also work collaboratively with internal teams to configure our products/services according to client specifications, providing guidance on best practices and customization options to optimize solution fit and functionality. Additionally, you will develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions. You will also establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation and continuously monitor performance to identify opportunities for improvement. Ultimately, your aim will be to ensure that clients achieve maximum value from our solutions and maintain long-term satisfaction with our services.

Key Requirements

A minimum of 2 years' experience in marketing operations systems is required, along with active Salesforce certification - Salesforce Administrator. Experience with customer success/support, familiarity with the Salesforce data loader, and knowledge of marketing automation programs are also highly desirable. Proficiency in written and spoken English is essential, as well as a genuine interest in helping customers succeed.