Airport Law Specialist

3 tygodni temu


Warszawa, Mazovia, Polska Ryanair Pełny etat

Job Summary


We are seeking a highly skilled Customer Services Legal Expert to join our team at Ryanair, Europe's largest airline group. This role will involve managing the processing of legal claims received from customers, drafting court documents, and providing support to our Customer Service Legal team on EU261 legislation and consumer law matters.


About the Role


This is a fast-paced and busy environment where you will be responsible for managing the processing of legal claims, drafting all manner of court and alternative dispute resolution documents, and providing regular support to our Customer Service Legal team. You will also be required to keep our records, databases, and systems up-to-date and ensure the timely payment of legal claims.


Responsibilities



  • Manage the processing of legal claims received from customers or their legal representatives
  • Draft all manner of court and alternative dispute resolution documents necessary to protect Ryanair's position
  • Provide regular support to our Customer Service Legal team on EU261 legislation, case law, and any other consumer law matters
  • Keep our records, databases, and systems up-to-date
  • Ensure the timely payment of legal claims
  • Perform occasional ad-hoc duties to support the team

Requirements



  • A legal degree/background and legal work experience in German
  • Interest in litigation work
  • Interest in the airline industry
  • Customer-orientated
  • Ability to deal with tight legal deadlines and high volumes
  • Ability to learn quickly and to work independently and under pressure in a fast-paced environment
  • Positive attitude and ability to be a team player
  • Excellent written and verbal communication skills
  • Numerate and comfortable working with data
  • Strong organisation and planning skills and the ability to deal with a large volume of work
  • Experience in the use of Microsoft Office Suite, including Excel
  • Professional proficiency in English and German (spoken and written). Additional European languages would be highly regarded

Benefits


This is a great opportunity to be part of a busy Customer Service Legal team at Europe's number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment. The position will be based in our office in Warsaw.



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