Global Quality Assurance Specialist

1 tydzień temu


Katowice, Silesia, Polska TN Poland Pełny etat

TN Poland is a global technology leader focused on helping the world's manufacturers improve their productivity, sustainability, and agility.

We are seeking a highly skilled Global Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring customer satisfaction on all issues resulting from customer quality concerns and addressing any gaps in quality related processes.

Job Description
  • You will coordinate quality issues that span multiple departments and multiple sales regions, project managing multiple open issues at a time while ensuring all issues are updated, action plans are summarized, issue resolution is on track, and communication is handled appropriately.
  • You will lead communication to partners, work on assigned strategically important accounts within the region as single point of contact for quality issues, collaborate with multiple responsibilities to lead issue resolution, and provide timely follow up.
  • You will also provide continual education and instruction to field sales and distributors in proper application of quality related issue resolution processes and procedures, and have experience in applying quality tools (8D, Ishikawa, process map, etc) to solve complex items.
Requirements
  • Bachelor's degree in an Engineering or Business discipline, or equivalent degree or education.
  • At least 5 years of experience developing corrective action plans and guiding issues to resolution, proven effective communication both internal and customer facing.
  • Strong analytical and problem-solving skills to guide issue resolution and quality performance, customer interface experience: experience with customer, sales and distributors is preferred.


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