Service Excellence Manager
1 tydzień temu
The Client Services Lead will be responsible for leading our Customer Service team, fostering a productive and positive work environment. This includes ensuring high customer satisfaction, maintaining customer relationships, staying updated with the latest product offerings, and monitoring Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality.
Company InformationOur client is a leading financial services firm with a strong global presence, dedicated to delivering exceptional customer service.
Key ResponsibilitiesThe Client Services Lead will be responsible for:
- Leading the Customer Service team to deliver exceptional customer experiences.
- Maintaining customer relationships and ensuring high customer satisfaction.
- Staying updated with the latest product offerings and market trends.
- Monitoring KPIs and metrics to evaluate team performance and service quality.
A successful 'Client Services Lead' should have:
- A degree or relevant qualification in Business Administration or a related field.
- Prior experience in a customer service leadership role within the financial services industry.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in using customer service software and databases.
- Adept at problem-solving and decision-making.
We offer a salary range of £60,000 - £70,000 GBP, plus benefits. Our company culture is inclusive and collaborative, with opportunities for professional development and progression within the Technology & Telecoms industry.
This is a key role in a large organisation based in London, providing a chance to make a real impact on our customers' experiences.
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