Service Excellence Manager

1 tydzień temu


Łódź, Łódź Voivodeship, Polska Michael Page Pełny etat

The Client Services Lead will be responsible for leading our Customer Service team, fostering a productive and positive work environment. This includes ensuring high customer satisfaction, maintaining customer relationships, staying updated with the latest product offerings, and monitoring Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality.

Company Information

Our client is a leading financial services firm with a strong global presence, dedicated to delivering exceptional customer service.

Key Responsibilities

The Client Services Lead will be responsible for:

  1. Leading the Customer Service team to deliver exceptional customer experiences.
  2. Maintaining customer relationships and ensuring high customer satisfaction.
  3. Staying updated with the latest product offerings and market trends.
  4. Monitoring KPIs and metrics to evaluate team performance and service quality.
Requirements

A successful 'Client Services Lead' should have:

  1. A degree or relevant qualification in Business Administration or a related field.
  2. Prior experience in a customer service leadership role within the financial services industry.
  3. Excellent communication and interpersonal skills.
  4. Strong leadership and team management abilities.
  5. Proficiency in using customer service software and databases.
  6. Adept at problem-solving and decision-making.
What We Offer

We offer a salary range of £60,000 - £70,000 GBP, plus benefits. Our company culture is inclusive and collaborative, with opportunities for professional development and progression within the Technology & Telecoms industry.

This is a key role in a large organisation based in London, providing a chance to make a real impact on our customers' experiences.



  • Łódź, Łódź Voivodeship, Polska H-E Parts Pełny etat

    About the Role">We are seeking a highly skilled Operational Excellence Manager to join our team in Łódź, Poland. In this role, you will lead initiatives aimed at enhancing operational efficiency, quality, and productivity across our organization.Your Key Responsibilities">Collaborate with the team to develop and implement strategy processes and factory...


  • Łódź, Łódź Voivodeship, Polska Capita Pension Solutions Pełny etat

    About the RoleWe are looking for a skilled Service Excellence Advisor to join our customer support team. As a key contact point for customers, you will be responsible for providing proactive and reactive support, ensuring that customer needs are met, and expectations are exceeded.Main Responsibilities:Customer Communication: Establish and maintain positive...

  • IT Service Manager

    2 tygodni temu


    Łódź, Łódź Voivodeship, Polska Bosch Pełny etat

    About the RoleWe are seeking a skilled IT Service Manager to join our team at Bosch. As an IT Service Manager, you will be responsible for further developing service design for IT infrastructure services in our global service catalogue.Key ResponsibilitiesTo consult service owners for implementing changes to service structure and identify and align with...


  • Łódź, Łódź Voivodeship, Polska CBRE Local UK Pełny etat

    About the RoleThe Business Service Specialist role at CBRE Local UK is a key position that requires a highly organized and motivated individual who can provide exceptional customer service to clients, visitors, colleagues, and business partners. As the first point of contact, you will be responsible for providing administrative support to the team and...


  • Łódź, Łódź Voivodeship, Polska LA International Pełny etat

    Role: Service Transition Manager - Senior role, leading the final phase of service transition.Key Responsibilities:Knowledge / experience of service monitoring, service catalogue and service provisioning.Strong stakeholder management and communication.Ability to lead a small team and work within a broader matrix of internal functions.Qualifications:ITIL...


  • Łódź, Łódź Voivodeship, Polska CSHARK Pełny etat

    **Job Description**We are looking for an IT Delivery Excellence Manager to join our team and work closely with our international client in the manufacturing industry. In this role, you will support the client's Infrastructure & Operations Team, helping drive agile methodologies, coaching teams, and ensuring seamless project execution.This position requires...


  • Łódź, Łódź Voivodeship, Polska Philips International Pełny etat

    Job TitleCustomer Service and Logistics ManagerAbout the RoleWe are seeking a Customer Service and Logistics Manager to join our team. As a key member, you will be responsible for ensuring that spare parts are available and delivered to our customers and service engineers.Your Key ResponsibilitiesManage customer service and logistics teamsCoordinate purchase...


  • Łódź, Łódź Voivodeship, Polska LA International Pełny etat

    Job Overview: As a Senior ITIL Transition Consultant, you will play a pivotal role in ensuring smooth service transitions within our organization.Responsibilities:Develop and maintain a deep understanding of service monitoring, service catalogue and service provisioning principles.Foster collaborative relationships with stakeholders through exceptional...


  • Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    Social network you want to login/join with:Client:Flint GroupLocation:Job Category:OtherEU work permit required:YesJob Reference:dc8c0d663f36Job Views:34Posted:23.01.2025Expiry Date:09.03.2025Job Description:Scope of duties:As SSC Operational Excellence Manager your role will be improving processes within the SSC organization to enhance efficiency,...


  • Łódź, Łódź Voivodeship, Polska Philips Pełny etat

    Job SummaryThe Service Parts Quality Manager is responsible for leading the development and implementation of quality initiatives across our service parts business.Main ResponsibilitiesDevelop and execute quality strategies to drive customer satisfaction and business growth.Collaborate with cross-functional teams to ensure quality related processes are...


  • Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    Key Responsibilities:Leverage data-driven insights to identify areas for improvement and execute targeted action plans that enhance processes, policies, and technology.Provide Px expertise and training to operational teams, fostering learning initiatives that raise Px awareness and improve stakeholder interactions.Design and implement a Px measurement...

  • Area Manager

    3 tygodni temu


    Łódź, Łódź Voivodeship, Polska Servol Community Services Pełny etat

    Area ManagerA growing charity is seeking a dedicated and experienced Area Manager to oversee supported accommodation services, ensuring high-quality care and operational excellence.Position: Area Manager – Supported LivingLocation: South West London - Hybrid working from home with 2 days per week on siteSalary: £43,000 rising to £45,000 after completion...

  • Head of Support Operations

    1 tydzień temu


    Łódź, Łódź Voivodeship, Polska Michael Page Pełny etat

    As a Service Excellence Manager, you will be responsible for leading our Customer Service team in delivering exceptional customer experiences. You will foster a productive and positive work environment, ensuring high customer satisfaction and maintaining customer relationships.About UsOur client is a leading financial services firm with a strong global...


  • Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etat

    Micadoni.com is a fast developing e-commerce business with focus on B2C and B2B partners. We are currently looking for an experienced manager for our Customer Service Team.Your scope of dutiesCoordinating the work of the customer service team, including motivating, training and monitoring employee performance in an international environmentEnsuring a high...


  • Łódź, Łódź Voivodeship, Polska Energy Job Search Pełny etat

    Sector ExpertiseVestas is a global leader in wind energy, providing innovative solutions for customers worldwide. Our extensive experience and technical capabilities enable us to design, manufacture, install, and maintain wind turbines with unparalleled efficiency and reliability.About the PositionThis Customer Manager role is pivotal in driving our...

  • Maintenance Manager

    3 tygodni temu


    Łódź, Łódź Voivodeship, Polska RedFish Solutions Pełny etat

    Maintenance Manager – High-End Residential ConstructionLocation: Office & Site-Based (Central London)Company Overview: My client is a premier high-end residential construction company that stands apart from the competition by offering a full turn-key service. From architectural plans, building, M&E, and interior design, to comprehensive property...


  • Łódź, Łódź Voivodeship, Polska Hitachi ABB Power Grids Pełny etat

    We are a global technology leader in the energy sector, advancing a sustainable energy future for all. Our campus in Łódź serves as a center for transformer development and production, with 4 factories working together to create essential components for large-scale projects worldwide.Power transformers play a critical role in ensuring the reliability of...


  • Łódź, Łódź Voivodeship, Polska American Express Pełny etat

    About the RoleWe are seeking a highly skilled Enterprise Service Delivery Manager to lead our team in providing enterprise services for American Express. The successful candidate will be responsible for ensuring high levels of product availability for our customers and partners.Key responsibilities include onboarding new technologies, observability, driving...


  • Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    Social network you want to login/join with:Commercial Excellence Analyst, Radomsko CountyClient:ARDAGH GROUPLocation:Job Category:OtherEU work permit required:YesJob Reference:853a036dd7d3Job Views:17Posted:03.03.2025Expiry Date:17.04.2025Job Description:Role Description:This role will strengthen the commercial organization across the regions by increasing...


  • Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

    Social network you want to login/join with:Client:Hitachi Energy LtdLocation:Job Category:OtherEU work permit required:YesJob Reference:f2e05da884a5Job Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:DescriptionHitachi Energy Transformers is seeking a Global Digital Transformation Applications Service Delivery Manager that can transform our...