Digital Transformation Expert

3 dni temu


Warszawa, Mazovia, Polska Michael Page Pełny etat
Company Overview

Our client is a global leader in the industry, renowned for its high-quality products and innovative approach to customer service. With a strong market presence, the company seamlessly blends tradition with cutting-edge technologies to deliver exceptional results.

The company is expanding its consumer services division, focusing on process automation, AI, and chatbots to enhance efficiency and customer experience worldwide. By investing heavily in digital solutions, they strive to establish new standards in customer service excellence.

This is an ideal opportunity for individuals looking to have a real impact on digital transformation, working in an international environment with modern technologies.

Job Description

- Drive Digital Transformation in Customer Service: Implement AI, chatbots, CRM, and automation tools to optimize customer service processes.

- Manage Technology Deployment: Coordinate the global rollout of new digital solutions in collaboration with IT and customer service teams.

- Process Optimization & Automation: Identify areas for improvement and implement automation tools such as RPA and self-service portals.

- Stakeholder Collaboration: Work closely with key stakeholders to align digital initiatives with business needs and drive innovation.

- Performance Monitoring & Reporting: Define and track KPIs, analyze project impact, and ensure continuous improvements.

- Business Case Development: Create data-driven proposals to support new technology investments and enhance customer experience.

Required Skills and Qualifications

- At least 5 years of experience in project management within customer service / process automation.

- Strong knowledge of AI, chatbots, CRM, RPA.

- Experience in process analysis and technology implementation.

- Proficiency in Agile, Prince2, or PMP methodologies.

- Fluent English (German is a plus).

Benefits

- Opportunity to work with cutting-edge technologies in an international environment.

- A dynamic and innovative approach to customer service.

- Health Insurance.

- Multisport.

- Real impact on company strategy.

Others

This is an exciting opportunity to join a forward-thinking organization that values innovation and employee growth.

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