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Digital Transformation Expert
1 tydzień temu
Digital Transformation Expert:
We're seeking a highly skilled Digital Transformation Expert to lead our Contact Center transformation efforts. The ideal candidate will have experience in project or demand management, preferably in Contact Center solutions, and strong expertise in automation delivery, lifecycle management, and CCS platforms.
Responsibilities:
- Leading the Contact Center transformation efforts.
- Implementing and maintaining Contact Center solutions.
- Providing 1st level support for CCS operations, changes, and daily business processes.
- Enhancing global CCS KPIs and indicators through self-driven improvements.
Requirements:
- Experience in project or demand management, preferably in Contact Center solutions.
- Expertise in automation delivery, lifecycle management, and CCS platforms.
- Knowledge of testing tools, ITIL frameworks, and CCS technologies.
- Proficiency in Conversational AI, Natural Language Processing, and basic coding.
- Excellent problem-solving, communication, and team collaboration skills.
- English level min. B2.
Why Join Us:
We're a dynamic and innovative company that's passionate about making a difference in the lives of our customers. We offer a collaborative and supportive work environment, and we're committed to helping our employees grow and develop their careers.
