Unified Collaboration Manager

3 dni temu


Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

As a Global AV Services Lead, you'll be responsible for developing and executing a comprehensive strategy to deliver exceptional Audio Visual services globally. You'll work closely with cross-functional teams to design, develop, and implement tailored solutions that meet the evolving needs of our organization.

About the Role

We're seeking an experienced professional with a proven track record in service delivery management to lead our Global AV Services team. In this role, you'll be responsible for:

  • Developing and maintaining a deep understanding of end-user needs and expectations, working closely with stakeholders to design and deliver tailored solutions.
  • Leveraging your technical expertise to evaluate existing Audio Visual technologies, identify areas for improvement, and implement enhancements to voice, video, and collaboration infrastructure.
  • Maintaining strong relationships with vendors, ensuring onboarding, performance monitoring, and adherence to security and architectural standards.
  • Planning and leading AV projects, using agile methodologies to ensure scope, schedule, financial, and quality commitments are met.

Key Qualifications

  • Over 10 years of IT or AV integrator experience, including at least 5 years in service and delivery management roles within global, complex environments.
  • Strong understanding of End User Computing Services, digital workplace technologies, and hybrid working environments.
  • Exceptional communication and negotiation skills in English, with the ability to operate effectively in multicultural, global settings.
  • Analytical and results-oriented, with expertise in designing, planning, and delivering projects to meet time, cost, and quality targets.
  • Hands-on experience with AV technologies, Microsoft Teams Rooms, and hybrid collaboration or digital workplace solutions.


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