HR Shared Services Training and Collaboration Specialist

2 dni temu

Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

About Fresenius Medical Care

Fresenius Medical Care is a people-driven organization that relies on the best employees to deliver excellence in patient care and business results. Our culture is built on six core values that support our promise to improve the quality of life of every patient every day.

Our core values are:

  • Patients and Partners First
  • Honesty and Integrity
  • Quality and Compliance
  • Collaboration
  • No-Limits Mindset
  • Results Oriented

Job Description

The Senior Manager of Global HR Operations Support will lead specialists in supporting HR shared service centers by ensuring staff training, up-to-date documentation, and effective collaboration. This role will assess training needs and improve collaboration, knowledge management, and related tools.

This position requires excellent communication skills to collaborate effectively with multicultural stakeholders within and outside HR in a mostly virtual work environment.

Key Responsibilities

Leadership and Team Management

  • Manage, support, and develop HR Shared Services Support team members to achieve set goals and long-term objectives as a well-performing team.
  • Set appropriate performance objectives for direct reports and their teams and hold them accountable for achieving these.
  • Manage initiatives and processes to continuously enhance quality, consistency, and reliability of HR Operations service delivery.
  • Influence others to accept practices and approaches and communicate messages to executive leadership.

HR Operations Training

  • Collaborate with internal stakeholders and subject matter experts from HR Operations, HR CoEs, and other functions to identify training needs for roles in our HR Operations organization.
  • Guide and manage the team in identifying the best delivery methods for trainings and supplemental training materials to offer a good training experience and achieve sustainable knowledge transfer.
  • Oversee and support the design, development, delivery, and evaluation of job-related training for HR Operations staff members.
  • Analyze and monitor performance and success of the training and prepare reports to enable continuous improvements.
  • Use lessons-learned methodology to identify areas of improvement and define action items.

Collaboration & Knowledge Management

  • Drive the development and continuous improvement of case & knowledge management tools, processes, standards, SLAs, metrics, reports, and dashboards. Guide team members in providing related support for our HR Operations teams.
  • Guide the team in developing and applying appropriate methods to facilitate collaboration and knowledge exchange across HR operations teams (e.g., Mentoring, Communities of Practice).
  • Provide knowledge management governance, ensuring that HR operational documentation is well-maintained in line with quality and accuracy standards and that the HR operations teams have complete and well-maintained SOPs for all items in the service catalog. Track, monitor, and report to stakeholders to ensure quality and accuracy standards are followed.
  • Oversee and support the creation and maintenance of operational documentation required by our HR shared services centers (like Standard Operating Procedures, User Guides, Frequently Asked Questions, etc.), as well as content on our employee service portal based on defined standards, processes, and SLAs.
  • Make sure online content on the employee service portal is regularly reviewed and updated to ensure clarity, accuracy, and consistency of content. Implement and oversee processes to make sure content stays up-to-date and of high quality.

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