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IT Support Specialist

1 tydzień temu


Katowice, Silesia, Polska Pracujw Pełny etat
Job Overview

We are seeking a highly skilled IT specialist to join our team in Gliwice. As a key member of our technical infrastructure, you will be responsible for providing top-notch support to our European subsidiaries.

Key Responsibilities
  1. Manage user tickets for end-users, identify initial problem definitions, and provide IT technical support (remotely).
  2. Track, monitor, and maintain the resolution progress in accordance with the ITSM incident management process.
  3. Inform users about the status of their requests and incident resolution progress.
  4. Install/uninstall and configure software settings on users' PCs, connect network printers, and shares.
  5. Manage Active Directory users and computers.
  6. Monitor performance and maintain IT systems according to our Corporate IT Guidelines.
  7. Ensure information security through access controls, backups, and firewall settings according to the Corporate Information Security Policy.
  8. Update our internal knowledge base with technical documentation.
Requirements
  1. Technical qualification in IT.
  2. Proven experience as a System Administrator for a minimum of 2-3 years in a larger international company (1000 and more users).
  3. Solid knowledge of Microsoft Windows client and server OS (including server network services) as well as Microsoft Active Directory.
  4. Basic knowledge of Microsoft SCCM, backup/recovery processes, and corresponding tools, ITSM / Microsoft MOF.
  5. Ability to create scripts in PowerShell or similar.
  6. Microsoft Certification (e.g., MCTS, MCSA).
  7. ITIL certification is preferable.
  8. Effective oral and written communication skills in Russian and English.