Customer Service Representative

6 dni temu


Kraków, Lesser Poland PMSolutions Pełny etat

About PMSolutions

PMSolutions is a leading provider of technical support services. We are seeking a highly skilled Support Engineer with Swedish language skills to join our team.

Job Responsibilities

The successful candidate will be responsible for:

  • Providing technical support and troubleshooting services to end-users
  • Handling service requests and logging interactions into the company's service call tracking system
  • Following up on closed service requests to ensure customer satisfaction
  • Assisting in training initiatives to new and current employees

Requirements

To be considered for this role, you must have:

  • Strong technical knowledge of computer hardware and software applications
  • Excellent communication and problem-solving skills
  • Fluency in Swedish and strong command of English

What We Offer

We provide a comprehensive benefits package that includes:

  • Competitive salary package
  • Attractive language bonus
  • Intensive training opportunities
  • Clearly defined ITIL-based career paths
  • Flexible benefits package
  • Premium private medical healthcare
  • Additional paid holidays per year


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