Customer Service Representative with French Language Skills
1 dzień temu
About the Role:
We are seeking a highly skilled Customer Service Advisor with French language proficiency to join our team at Capita. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Deal with customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.
- Accurately record all contact interactions on systems in line with expected process.
- Ensure you give a positive image and great first impression to all contacts.
- Build sustainable relationships of trust with customers, team members, and clients through open and interactive communication.
Requirements:
- C1 English skills + C1 French Language skills.
- Being highly methodical with a thorough attention to detail.
- Having excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.
- Demonstrating confidence and the ability to communicate clearly and effectively.
- Showing excellent PC and data entry skills.
- Bringing a proactive attitude with the ability and ambition to develop role in the future.
- Able to work in shifts between 10am – 6pm Monday to Sunday, 5 days a week.
- Ready to participate full time in on site training (4 weeks) and then work in hybrid mode (3 days from office and 2 days remotely).
What's in it for you:
- Employee Assistance Program for employees and their families (psychological support).
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers.
- A multinational environment with strong ties to UK business culture.
- LuxMed medical healthcare and Generali group insurance.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
Location: Łódź, Poland
Time Type: Full time
Contract Type: Fixed Term (Fixed Term)
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