Customer Service Representative with German Language Skills

1 dzień temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat
About the Role

We are seeking a highly skilled Customer Service Associate with German language proficiency to join our team at Capita. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in German and English via various communication channels.

Key Responsibilities
  • Support customers in German and English via webchat, email, and calls, ensuring timely and effective resolution of their queries and concerns.
  • Verify customer details as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) activities, maintaining the highest standards of data accuracy and security.
  • Assist new clients with account setup, providing clear guidance and support to ensure a seamless onboarding experience.
  • Solve complex customer requests related to trading, demonstrating a deep understanding of our products and services.
  • Collaborate with other departments to provide comprehensive support and answer customer inquiries, ensuring exceptional customer satisfaction.
  • Work closely with our Tech Team to share customer feedback and contribute to the continuous improvement of our trading app.
Requirements
  • German language proficiency at C1 level or above.
  • English language proficiency at B1/B2 level or above.
  • Customer-oriented attitude and excellent communication skills.
  • Strong organizational skills and ability to work in a fast-paced environment.
  • Good knowledge of Google Suite and other productivity tools.
  • Availability to work 8-hour shifts from Monday to Friday, with the possibility of working Saturdays in the future.
What We Offer
  • Employee Assistance Program for you and your family members, providing access to psychological support.
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, promoting diversity and inclusion.
  • Opportunity to become one of our Internal Trainers.
  • LuxMed medical healthcare and Generali group insurance.
  • Multisport Plus/Classic or MultiKafeteria benefit systems.
  • A positive atmosphere with excellent work-life balance.
About Capita

Capita is a leading management, services, engineering, and consultancy company, employing over 63,000 staff across multiple disciplines and sectors. We offer a dynamic and inclusive work environment, with opportunities for growth and development.



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