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Customer Service Specialist
1 tydzień temu
Ria Money Transfer, a business segment of Euronet Worldwide, Inc., delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
This role will be responsible for providing exceptional service to Polish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.
- Respond promptly and professionally to inbound calls and emails from Polish-speaking customers regarding their transactions, needs, or issues.
- Listen actively to customers, empathize with their concerns, and provide practical solutions in Polish.
- Build and maintain strong relationships with Polish-speaking customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist Polish-speaking customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations to Polish-speaking customers based on their needs.
