Customer Service Representative for Luxury Automotive Brands
3 dni temu
We are seeking a highly skilled and motivated Customer Service Representative for Luxury Automotive Brands to join our team. As a representative of our company, you will be responsible for providing excellent customer service support and resolving routine problems regarding our products or services.
Your Key Responsibilities:
- Provide exceptional customer service support via phone, chat, and email, ensuring customer satisfaction and loyalty.
- Analyze technical problems using analysis tools and provide possible solutions, collaborating with colleagues to enhance the overall customer experience.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively, supporting customers in using our digital services at different touchpoints.
- Develop and maintain a deep understanding of our products and services, staying updated on our latest offerings, policies, and services.
Requirements:
- 1+ years of experience in a call center or customer service, preferably in the automotive industry or in the field of digital products and services.
- Strong communication skills, with a minimum C1 level in Polish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to our continued success and growth in the automotive sector.
Desirable Skills:
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems.
- Interest in the automotive industry, with a passion for cars and our cutting-edge technology.
What We Offer:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
- Receive fully paid training to ensure you're fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Civil contract for employment.
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