Automotive Industry Customer Support Specialist
3 dni temu
The Automotive Industry Customer Support Specialist position is a customer-facing role that requires strong communication skills and a passion for the automotive sector. As a representative of our company, you will be responsible for providing excellent customer service support and resolving routine problems regarding our products or services.
Your Responsibilities:
- Respond to customer inquiries via phone, chat, and email, representing our company with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in our CRM system.
- Analyze technical problems using analysis tools and provide possible solutions.
- Collaborate with colleagues to enhance the overall customer experience, staying updated on our latest offerings, policies, and services.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- Support customers in using our digital services at different touchpoints (e.g., on mobile phone, in the vehicle, or via the websites).
Our Requirements:
- 1+ years of experience in a call center or customer service, preferably in the automotive industry or in the field of digital products and services.
- Technically experienced with a high affinity for IT and technical analysis tools.
- Strong communication skills, with a minimum C1 level in Polish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to our continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
Desired Qualifications:
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems.
- Interest in the automotive industry, with a passion for cars and our cutting-edge technology.
What We Offer:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
- Receive fully paid training to ensure you're fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Civil contract for employment.
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