Automotive Industry Customer Service Expert
3 dni temu
The Customer Service Specialist in the Automotive Industry with Finnish role is an exciting opportunity for a highly motivated and customer-focused individual to join our team. As a key member of our support function, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries via phone, chat, and email.
- Maintain clear and up-to-date documentation of customer interactions, resolutions, and follow-ups in our CRM system.
- Collaborate with colleagues to enhance the overall customer experience and achieve shared goals.
- Stay updated on our latest offerings, policies, and services to provide customers with accurate and timely information.
- A minimum of 1 year of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Finnish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- A passion for delivering exceptional customer experiences and exceeding customer expectations.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
- Remote work from home.
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Receive fully paid training to ensure you're fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
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