Automotive Industry Customer Support Specialist
3 dni temu
Company Overview:
Gdziepracujemy is a leading company in the automotive industry, known for its commitment to quality and customer satisfaction.
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor.
- The ideal candidate will have 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Italian, and very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
Responsibilities:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
Benefits:
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Remote work from home.
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