Customer Experience Specialist in Automotive Industry
3 dni temu
We are seeking a skilled Customer Experience Specialist to join our team at Gdziepracujemy. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in the automotive industry.
About the Role:- Provide customer service support and resolution of routine problems regarding client's product or services.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Dutch and B2 level in English.
- Ability to remain calm and tactful when dealing with customers.
- Stable full-time employment based on an employment contract.
- Comprehensive benefits package, including private medical healthcare and life insurance.
- Fully paid training to prepare you for direct contact with customers.
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