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Customer Service Representative with Nordic Language Expertise
2 tygodni temu
ManpowerGroup Sp. z o.o. is a leading international workforce solutions company providing services to clients in 82 countries, including Poland since 2001.
Job Summary:We are seeking a highly skilled Customer Support Advisor with expertise in Nordic languages to join our team in Warsaw. As a customer support specialist, you will be responsible for providing top-notch service to clients, resolving issues efficiently, and ensuring seamless communication.
Main Responsibilities:- Offer exceptional customer support for a prominent streaming company.
- Handle inquiries related to contracts, billing, and technical matters.
- Provide assistance to both B2B and B2C clients as first and second-line support.
- Process customer complaints with professionalism and empathy.
- Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.
- Fluency in Norwegian, Swedish, Danish, or Finnish (C1 level) and English (B2 level).
- A minimum of 6 months of experience in customer service.
- Excellent communication skills and a service-oriented mindset.
- Basic knowledge of administration and technology.
- Danish: Ability to work 5 days a week in rotating shifts (Monday-Friday, 9:00-19:00, weekends, 10:00-16:00).
- Finnish: Availability to work 5 days a week in rotating shifts (Monday-Friday, 8:00-18:00).
- Norwegian/Swedish: Ability to work 5 days a week in rotating shifts (Monday-Friday, 8:00-20:00, weekends, 10:00-20:00).
- A competitive salary: PLN 10,000-12,000 gross per month, depending on the language, plus benefits included in the employment contract.
- An opportunity to work in a modern office in Warsaw, creating a dynamic and high-energy environment.
- Professional training and development opportunities.
- Career growth prospects within an international company.
