Aktualne oferty pracy związane z Help Desk Analyst with Experience in IT Service Management - Gdańsk, Pomerania - Wipro Technologies


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Help Desk Analyst with Experience in IT Service Management

1 tydzień temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat
Key Responsibilities

This Service Desk Technician position involves providing technical support to our customers, resolving issues related to hardware, software, and networks. You will be responsible for escalating complex problems to higher-level support teams and documenting all issues and resolutions.

To be successful, you must have strong problem-solving skills, ability to work independently, and excellent communication skills. Proficiency in multiple operating systems (Windows, macOS, Linux) and experience with help desk software are essential.

As a Service Desk Technician, you will be the primary point of contact for our customers, ensuring that their technical issues are resolved efficiently and effectively.

You will work closely with cross-functional teams to resolve complex technical issues and ensure that customer satisfaction is achieved.