Aktualne oferty pracy związane z Senior Technical Support Specialist - Warszawa, Mazovia - GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
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Technical Support Specialist Position
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Senior Technical Support Specialist
2 tygodni temu
In this role, you will be responsible for maintaining relationships with clients, providing technical support, and identifying opportunities for revenue growth. You will have the opportunity to work in a dynamic environment with international market-focused projects.
The key responsibilities of this position include:
- Client Relationship Management: Developing and maintaining positive relationships with clients, understanding their business needs, and providing tailored solutions.
- Technical Support: Providing high-quality technical support to clients, including issue resolution, problem-solving, and documentation of client interactions.
- Revenue Growth Opportunities: Identifying opportunities to increase revenue through strategic solutions and proposals.
- Bachelor's Degree in Information Technology or related field.
- Minimum 4 years of relevant experience in analysis, issue resolution, problem-solving, and detail-oriented work.
- Excellent communication skills, with the ability to present technical information in a business-friendly manner.
- Experience working with APIs and supporting real-time communications.
- Required on-call support for issues, with a rotating schedule.
- Working hours coincide with US hours, starting at 2:00 PM - 10:00 PM (CET).
- Daily use of English language.
- Private medical care.
- Onboarding training in the first days of work.
- Training for employees to develop professional and personal potential.
- Lunch pass/Pluxee.
- Multisport cards at preferential prices.
- Possibility to join a group UNUM life insurance.
- Possibility of remote work.
- Fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day.
- Sharing the costs of sports activities.
- Life insurance.
