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Service Expert

2 tygodni temu


Katowice, Silesia, Polska TN Poland Pełny etat

We are a cryptocurrency exchange dedicated to providing exceptional user experience. As a Customer Support Specialist, you will play a critical role in shaping our support strategy and delivering outstanding results.

About the Role:
  • Deliver exceptional support to users;
  • Drive user adoption and retention;
  • Collaborate with cross-functional teams to achieve business goals;
  • Stay up-to-date with industry trends and developments;
  • Identify opportunities for process improvements.

You will have the opportunity to work in a fast-paced and dynamic environment, where no two days are the same. Our team is passionate about delivering exceptional support and making a real difference in people's lives.

Key Responsibilities:
  • Provide expert-level support for users;
  • Design and implement effective solutions to complex problems;
  • Develop and maintain accurate documentation;
  • Participate in training and development programs;
  • Contribute to quality improvement initiatives.