French-speaking ITSM Expert

7 dni temu


Katowice, Silesia, Polska Cyclad Pełny etat

We are looking for a highly skilled French-speaking ITSM expert to join our Cyclad team as a Senior ServiceNow Administrator. In this role, you will lead the implementation and management of our ServiceNow platform, ensuring maximum efficiency and effectiveness.

Responsibilities include:

  • Leading project implementations and designing solutions based on customer needs
  • Delivering comprehensive ServiceNow solutions that meet our customers' expectations
  • Developing and implementing business functions on the ServiceNow platform
  • Managing and resolving complex technical issues, investigating recurring problems, and ensuring system stability
  • Testing and deploying updates to ensure seamless functionality
  • Maintaining ServiceNow APIs and catalog items
  • Documenting and optimizing custom scripts for best practices

To excel in this position, you will require:

  • Proven experience in ServiceNow administration
  • Native-level proficiency in French
  • Extensive experience with ServiceNow upgrades and enhancements
  • Advanced knowledge of ServiceNow products, including ITSM, Discovery, and CMDB

A bonus would be knowledge of ITIL processes or a ServiceNow Certified System Administrator certification



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