Global Learning
3 tygodni temu
We are seeking a highly experienced Learning & Development Manager to lead our Academy operations in Eastern Europe.
This exciting role involves managing Academy activity across 19 countries, driving our Heartist Culture for all new and existing talents.
- Support and advise Accor Hotels and support offices in implementing Learning & Development actions in Eastern Europe.
- Plan and organize state-of-the-art trainings, managing a team of external trainers in the region.
- Lead the Academy offer, including pricing & billing services in Eastern Europe.
- Ensure all training is tracked and documented, producing statistics and preliminary reports, investigating administrative follow-up.
You will develop business opportunities, dramatically increasing Accor Academy's reputation and turnover in the region.
- Drive the Academy sales strategy in Eastern Europe and proactively manage key accounts within Accor and non-Accor perimeter.
- Monitor multiple projects to maximize our sales performance in the Eastern European region, including new hotel openings and projects.
- Develop business plans with strategic partners and implement metrics and milestones to drive performance and revenue (KPIs & CRM approach).
- A strong L&D background in both delivery and design, with a dynamic leadership style and experienced coaching skills.
- Strong project management experience and the ability to build and translate the business strategy into actionable plans.
- Minimum 8 years' experience working in a similar role as Learning and Development Manager or HR leading role for a comparable large geographical region.
- A strong orientation in people development and business development.
- Previous experience in identifying new business development opportunities and generating high sales results/revenue.
- A customer-centric approach, with key account management applied to the HR dimension.
- High adaptability skills to adjust the strategy and the training offer according to the client's needs & market trends.
- Building and maintaining strong business relationships with our main stakeholders in Hotels (VP Operations and hotel General Managers) and support offices.
- An experienced manager with a friendly disposition and exceptional interpersonal skills, with a strong business acumen, not afraid to challenge the status quo.
- A natural strong communicator with high emotional intelligence, able to adapt to their audiences at all times.
- Previous experience working in an international company across various countries, with different managers from diverse cultures.
- Confident and assertive individual with strong organization and negotiation skills.
- A very strong command of English (min. C1) and Fluent in Polish. Additional Eastern European languages would also be desirable and advantageous.
- A proactive approach when working on various assignments, projects, and the ability to think outside the box.
- The ability to work independently and autonomously within the Academy framework.
- The ability to perform multiple tasks in a complex environment and the ability to prioritize and meet various deadlines.
- Experience in Hospitality is desirable.
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