24/7 Fraud Monitoring Professional

4 dni temu

Kraków, Lesser Poland careersinpoland Pełny etat

About Our Team

We are a rapidly growing team in an international environment where you'll get tons of opportunities to develop yourself and collaborate with colleagues from all over Europe.

Our team is passionate about fraud detection and ensuring smooth operational processes. We are looking for a proactive and communicative Fraud Monitoring Consultant to join our Fraud Operations team.

Your Future Role

In this role, you will focus on monitoring fraud alerts, optimizing daily operations, and collaborating with internal teams to ensure the highest level of efficiency and fraud mitigation.

Your Responsibilities

  • Collaborate closely with the Monitoring team to optimize deliveries and time for all priorities
  • Stay up-to-date on Fraud and False positive trends, utilizing insights in alert handling
  • Optimize Average Handling Time (AHT) on alerts to achieve the best possible ratio between Misjudgments and False positives
  • Ensure effective handling of inquiries in SPOC setup
  • Owning the Robotics Responsible Person role
  • Communicate relevant information to the team and stakeholders via Teams setup
  • Escalate operational matters when necessary
  • Assist with Consumer Protection Services (CPS) updates and tasks
  • Handle customer escalation issues when needed through deactivation of specific rules or ensuring action on mitigating fraud
  • Utilize Power BI dashboard to optimize alert monitoring and potential input for rules and CPS
  • Provide second-line support on phone line
  • Achieve a solid understanding of fraud, fraud trends, false positives, and their impact
  • Demonstrate fluency in English and Danish
  • Show ability to work different shifts (24/7)
  • Relevant education and experience are beneficial

What We Offer

  • An opportunity in a valued fin-tech company in an interesting and always expanding market
  • Appropriate training and support with high-quality standards
  • Hybrid or remote working option
  • Employment Contract
  • Medical, life, accident & critical illness
  • Sports benefits
  • Entertainment events for employees
  • Trainings and courses
  • Awesome colleagues and great team spirit with a positive and professional mindset
  • Opportunity for interesting career and growth path internally

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