Communication Collaboration Specialist

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

We are seeking an experienced IT specialist to join our team as a Communication Collaboration Specialist. The successful candidate will be responsible for the administration of the Microsoft Teams platform, managing and maintaining seamless communication and collaboration across the organization.

As a collaborative communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You're proficient in managing and monitoring meetings, and certified devices by using: Microsoft Teams admin centre, PowerShell, Microsoft Teams Rooms Pro Management portal, Microsoft Call Quality Dashboard.

You will deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through: Teams Calling Plans, Operator Connect, Teams Phone Mobile, Direct Routing.

Responsibilities:
  • Administration of Microsoft Teams Platform: Manage and maintain the Microsoft Teams platform to ensure seamless communication and collaboration across the organization.
  • Coordination: Enhance technology solutions and contribute to business success in collaboration with team members and other IT teams.
  • Troubleshooting: Proactively troubleshoot call quality issues and identify areas for improvement to enhance the service quality by reviewing system dashboards, service health reports, and notifications.
  • Provide top-tier escalation support as required.
  • Stay informed about upcoming feature releases and changes to user experience.
  • Process Analysis: Analyse existing processes and make recommendations for improvements to enhance efficiency and effectiveness.


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