Finance Operations Specialist

6 dni temu

Kraków, Lesser Poland Xceedance Pełny etat

Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance.

As a Process Expert, you will be responsible for finance operations. You will work with client data and binders/slips. You will also be responsible for tasks within the team and the main contact person on the client side to ensure good relations and timely fulfillment of assigned tasks.

Your responsibilities:

  • Quality Assurance – Conducting quality audits to evaluate tasks performed by processing teams and identifying areas of improvement.

  • Root Cause Analysis – Investigating audit findings and client feedback to determine underlying issues and implement corrective actions.

  • Process Improvement – Proposing automation and process optimization strategies to enhance efficiency and accuracy.

  • Training & Development – Organizing training sessions, refresher courses, and mentoring new hires to maintain high performance standards.

  • Error Handling – Managing process-related errors and ensuring effective resolution to minimize business impact.

  • Reporting & Documentation – Overseeing work allocation, maintaining accurate records, and ensuring timely reporting of key metrics.

  • Compliance & Service Level Adherence – Guaranteeing that all operations meet established Service Level Agreements (SLAs) related to productivity, turnaround time, and accuracy.

Required Skills & Qualifications:

  • Analytical Abilities – Strong problem-solving skills, with the ability to assess data, identify trends, and make informed decisions.

  • Communication & Teamwork – Excellent written and verbal communication skills, along with the ability to collaborate effectively in a team environment.

  • Process Orientation – Ability to synthesize information, understand policies, and execute process improvements.

  • Technical Proficiency – Familiarity with relevant tools such as MS Office, work trackers, and documentation platforms.

  • Attention to Detail – A meticulous approach to quality checks, error identification, and process optimization.

  • Client-Centric Mindset – Commitment to meeting client expectations and ensuring high levels of service delivery.

  • Time Management – Capability to prioritize tasks and ensure deadlines are met in a structured and organized manner.

We offer unique professional and personal development opportunities at one of the pioneer companies in professional insurance support.

Ongoing professional training is provided to onboard employees and facilitate further professional growth.

A dedicated growth training budget allows employees to pursue internal and external development opportunities.

LUXMED medical cover includes full dental care, an oncological preventive program, and additional mental health support with a helpline and individual sessions with a therapist.

Flexible work hours range from 7:00 to 10:30 am, allowing employees to start their day at a convenient time.

The 8-hour workday includes a lunch break, providing employees with time to recharge and focus on important tasks.

Private life insurance covers 80% of the premium, offering employees financial security and peace of mind.

An employee referral program rewards employees for recommending friends to join the company.

Additional days off are provided to celebrate birthdays or engage in volunteering activities.

Regular integration events include monthly delicious breakfasts, movie nights, board game nights, and outdoor events.

A modern office in the City Centre offers a supportive and friendly atmosphere created by passionate people.

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