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Service Operations Specialist

2 tygodni temu

Kraków, Lesser Poland Forward Thinking Systems Polska sp. z o.o. Pełny etat

Job Summary:

The Service Operations Specialist performs technical service-related operations, working directly with clients and the technical support team on issues, escalations, testing hardware/software products, and updating internal systems.

Main Responsibilities:
  1. Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a high-level of customer focus
  2. Identifies and implements process improvements, ensuring efficient and effective operations
  3. Learns new features, products, and enhancements quickly and works with Sales for training purposes

The successful candidate will be familiar with Windows, Linux, Microsoft, and possess strong customer service skills.