Network and System Administrator
4 dni temu
We are seeking a highly skilled IT professional to join our team as an IT Systems Administrator. In this role, you will provide critical technical support and maintenance services to our clients, ensuring seamless operations and minimizing downtime.
The successful candidate will possess:
- A strong background in system administration, with at least 1 year of experience in Office Infrastructure.
- Expertise in desktop OS administration and hardware management.
- Knowledge of Windows and MacOS client OS support.
- Familiarity with networking concepts, including DNS, DHCP, and OSI model.
- Proficiency in general tools and technologies, such as SCCM, Bitdefender, and Asana.
Your responsibilities will include:
- Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed.
- Communicating with other departments to resolve issues.
- Monitoring SLA compliance for incident resolution and escalating unresolved issues.
- Serving as the 1st and 2nd line of technical support (L3 model).
- Working night shifts (5 PM-1 AM, 1 AM-9 AM).
As a valued member of our team, you will enjoy a range of benefits, including global flexibility, vacation time, paid sick leave, and learning coverage.
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