Workforce Management Professional

3 tygodni temu


Poznań, Greater Poland Conectys Pełny etat
About the Role

As a Workforce Management Planner at Conectys, you will play a crucial role in optimizing our contact center operations. Your primary responsibility will be to generate accurate staffing forecasts based on trends and historical data, ensuring that we have the right number of agents to meet customer demand.

Key Responsibilities:

  • Develop and implement staffing plans to ensure efficient use of resources
  • Collaborate with operations leaders to identify areas for improvement and implement changes
  • Analyze data to track forecast performance and make adjustments as needed
  • Communicate plans and results to stakeholders, including clients

What We Offer:

  • A competitive salary package and meal vouchers
  • The opportunity to work in a dynamic, multicultural environment
  • Private medical insurance and flexible working hours
  • Access to training programs for professional development
  • Wellness activities to support your well-being


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