Workforce Management Planner
2 tygodni temu
- Develop and implement effective staffing requirements based on Contact Center trends, ensuring accurate forecasting and optimal resource allocation.
- Provide strategic recommendations for required headcount, handling capacity, and shift schedules to meet legislative requirements and employee preferences.
- Present the workforce management plan to internal Operations Leaders and provide insights on volumes, challenges, and potential changes to clients on request.
- Monitor and analyze forecast-to-actual performance, utilizing data to inform future forecasting cycles and drive continuous improvement.
Requirements
- University degree.
- A B2 level of English (both written & spoken).
- Minimum 1-year experience in Workforce Management.
- Knowledge of WFM and/or Data Management theories and best practices.
- Excellent command of Microsoft Office tools, especially Excel.
- Analytical, structured thinking.
- Good communication skills.
What We Offer
- Competitive salary package and meal vouchers.
- The opportunity to work in a multi-cultural environment.
- Private medical insurance.
- Flexible working schedule and work-from-home possibilities.
- Access to Multisport card.
- Learning programs for your development.
- Wellness activities for your wellbeing.
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