Workforce Management Planner

2 tygodni temu


Poznań, Greater Poland Conectys Pełny etat
Key Responsibilities
  • Develop and implement effective staffing requirements based on Contact Center trends, ensuring accurate forecasting and optimal resource allocation.
  • Provide strategic recommendations for required headcount, handling capacity, and shift schedules to meet legislative requirements and employee preferences.
  • Present the workforce management plan to internal Operations Leaders and provide insights on volumes, challenges, and potential changes to clients on request.
  • Monitor and analyze forecast-to-actual performance, utilizing data to inform future forecasting cycles and drive continuous improvement.

Requirements

  • University degree.
  • A B2 level of English (both written & spoken).
  • Minimum 1-year experience in Workforce Management.
  • Knowledge of WFM and/or Data Management theories and best practices.
  • Excellent command of Microsoft Office tools, especially Excel.
  • Analytical, structured thinking.
  • Good communication skills.

What We Offer

  • Competitive salary package and meal vouchers.
  • The opportunity to work in a multi-cultural environment.
  • Private medical insurance.
  • Flexible working schedule and work-from-home possibilities.
  • Access to Multisport card.
  • Learning programs for your development.
  • Wellness activities for your wellbeing.


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