Customer Service Representative

5 dni temu


Katowice, Silesia, Polska Gdziepracujemy Pełny etat

Job Title: Customer Service Representative

Job Description:

This role involves providing exceptional customer service to our clients and visitors, ensuring a positive experience throughout their interaction with our global office. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  1. Greet clients and visitors, offering assistance with navigation and answering questions.
  2. Manage visitor log entries, badge issuance, and collection processes to ensure workplace security.
  3. Compile and maintain accurate lists of active and ex-employees, including home addresses.
  4. Deliver new badges to employees and collect related documents, filing them correctly.
  5. Evaluate and enforce compliance with office visitor policies, labor protection regulations, and company procedures.
  6. Collaborate with the facilities team to oversee office supplies, coffee room inventory, and other essential services.
  7. Prepare meeting and training rooms with food, beverages, and flowers, ensuring cleanliness.
  8. Field phone calls and direct them to relevant departments as needed.
  9. Maintain regular communication with colleagues in other locations regarding confidential document delivery.
  10. Address ad-hoc administrative tasks, such as technical support requests or appointment scheduling.
  11. Organize and distribute mail to designated departments.


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