Technical Service Representative
4 dni temu
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Technical Service Representative, KatowiceClient:Location:Job Category:Other
EU work permit required:Yes
Job Reference:Job Views:4
Posted:22.03.2025
Expiry Date:06.05.2025
Job Description:SolarEdge is a global leader in smart energy technology which provides cutting-edge solutions for the way power is harvested and managed in solar photovoltaic (PV) systems. For our Technology & Innovation group that is engaged in the development of innovative technologies for the company's future products in a variety of disciplines.
We are seeking a German-speaking Tier 1 to join our team Based in Katowice, Poland.
Responsibilities:
- Answer inbound calls, cases, chats, and e-mails from customers and contractors in the following queues:
- Optimizer troubleshooting for Onsite/Offsite customers
- Inverter troubleshooting for Onsite/Offsite customers
- Communication troubleshooting for Onsite/Offsite customers
- Complete company's PV system troubleshooting for Onsite/Offsite customers
- EV chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers
- Smart Energy solutions troubleshooting for Onsite/Offsite customers
Minimum Requirements:
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communication skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Business communication skills in English and German.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
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