Financial Markets Support Specialist

4 dni temu


Kraków, Lesser Poland IG Index Limited Pełny etat

Job Description:

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  • We are seeking a highly motivated and organized individual to join our Trading Services team as a Financial Markets Support Specialist. The successful candidate will provide exceptional client support, work closely with our global teams, and contribute to delivering world-class trading services.
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Key Responsibilities:

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  • Provide front-line support to clients across various channels;
  • Answer queries on our products and platforms;
  • Resolve trade queries and disputes;
  • Deal and execute trades for clients over the phone after relevant training;
  • Offer technical support with our platforms and chart packages;
  • Conduct audit checks and perform client administration tasks;
  • Participate in and lead local and international projects or initiatives.
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Requirements:

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  • A background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; demonstrated interest in financial markets;
  • Degree-level education;
  • Fluency in primary support languages: German (written and spoken);
  • Fluent competency in English (verbal and written);
  • Excellent interpersonal and communication skills;
  • Logical and analytical approach to problem-solving;
  • Confidence in using basic maths skills, particularly mental arithmetic;
  • Strong organizational and time management skills;
  • Ability to learn quickly and work under pressure;
  • Literacy in MS Office.
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Growth Opportunities:

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  • The opportunity to become a Specialist within a particular client servicing journey;
  • Leadership opportunities, empowering others to deliver exceptional client service in line with the Group's client servicing strategy.
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About Us:

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We are a global leader in the financial services industry and a FTSE250 company. Our innovative spirit drives us to create new possibilities for our clients and employees alike. We're proud of our diverse and dynamic team that thrives in a hybrid working model.

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Benefits:

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  • Hybrid working model;
  • Performance-related annual bonus and company shares scheme;
  • Private medical cover for you and your family/partner;
  • Multikafeteria system (choose from multisport card vouchers etc.);
  • Life insurance;
  • Career-focused technical and leadership training;
  • Well-being events and Employee Assistance Programme;
  • 3 additional days off a year - 1 birthday day and 2 for voluntary work.


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