Client Support Specialist
4 dni temu
We are seeking a Client Support Specialist to join our dynamic team at IG Europe GmbH.
This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment.
- We're looking for individuals who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field.
- Candidates should have a degree-level education, fluency in English, and a background in finance, economics, or related fields.
- We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
Responsibilities include:
- Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media;
- Answering queries from our client base on all of our products and platforms;
- Resolving trade queries and disputes;
- Dealing and executing trades for our clients over the phone (after a relevant training);
- Providing clients with technical support with our front-end platforms and chart packages;
- Conducting audit checks and client administration tasks;
- Participating in and running various local and international projects or initiatives.
As a member of our Trading Services team, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).
You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.
What You'll Need- A degree-level education;
- Fluency in English (verbal and written);
- Excellent interpersonal and communication skills;
- A logical and analytical approach to problem solving;
- Confidence to employ basic maths skills, particularly mental arithmetic;
- Strong organisational and time management skills;
- Ability to learn quickly and work under pressure;
- Literacy in MS Office;
- Good working knowledge of any additional European language would be a distinct advantage.
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