Client Support Specialist

4 dni temu


Kraków, Lesser Poland IG Europe GmbH Pełny etat

We are seeking a Client Support Specialist to join our dynamic team at IG Europe GmbH.

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment.

  • We're looking for individuals who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field.
  • Candidates should have a degree-level education, fluency in English, and a background in finance, economics, or related fields.
  • We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

Responsibilities include:

  • Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media;
  • Answering queries from our client base on all of our products and platforms;
  • Resolving trade queries and disputes;
  • Dealing and executing trades for our clients over the phone (after a relevant training);
  • Providing clients with technical support with our front-end platforms and chart packages;
  • Conducting audit checks and client administration tasks;
  • Participating in and running various local and international projects or initiatives.

As a member of our Trading Services team, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).

You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What You'll Need
  • A degree-level education;
  • Fluency in English (verbal and written);
  • Excellent interpersonal and communication skills;
  • A logical and analytical approach to problem solving;
  • Confidence to employ basic maths skills, particularly mental arithmetic;
  • Strong organisational and time management skills;
  • Ability to learn quickly and work under pressure;
  • Literacy in MS Office;
  • Good working knowledge of any additional European language would be a distinct advantage.


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