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Global Client Partner

1 tydzień temu

Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

Brown Brothers Harriman & Co. is seeking a skilled Senior Client Service Representative to join our team. In this role, you will be responsible for delivering exceptional service to our clients, leveraging your expertise and professionalism to drive business success.

About the Position

This is an exciting opportunity for a seasoned professional to take ownership of client relationships and drive issue resolution. You will work closely with internal teams to prioritize client requests, deliverables, and issue resolution, utilizing relevant technology solutions to manage client inquiries effectively.

Key Responsibilities
  1. Provide timely and accurate responses to client inquiries, addressing their needs and concerns in a professional and courteous manner.
  2. Filter and escalate client inquiries as necessary, working closely with internal departments and third-party providers to ensure seamless issue resolution.
  3. Collaborate with internal teams to prioritize client requests, deliverables, and issue resolution, utilizing relevant technology solutions to manage client inquiries effectively.
  4. Participate in team-based project work and audits, contributing your expertise and knowledge to drive business success.
  5. Introduce and familiarize clients with new technology, automation tools, and products, ensuring they are fully equipped to navigate our services.
About Our Firm

Brown Brothers Harriman & Co. is a leading global financial services firm, recognized for our premium service, specialist expertise, and partnership approach to client management. We pride ourselves on delivering exceptional service and expert advice, creating long-term value for our clients and employees alike.

We believe in fostering a diverse and inclusive culture, where everyone is empowered to contribute their ideas and expertise. Our commitment to stability and innovation drives us to invest in the relationships, technologies, products, and development that matter most to our clients and employees.

What We Offer
  1. A comprehensive benefits package, including private medical care, life insurance, employee assistance program, and online social fund benefit platform.
  2. A Wellbeing Program, focused on promoting physical and mental health, and providing support for employees and their families.
  3. Ongoing professional trainings and qualification support, empowering you to grow and develop in your career.
  4. 24 days of occasional remote work from Poland during a calendar year, allowing you to maintain a healthy work-life balance.
  5. A Culture Celebration Day and a Community Service Day, encouraging cultural awareness and philanthropy within our organization.
Required Qualifications
  1. A BS/BA degree in a business, finance, or accounting-related concentration, or equivalent work experience.
  2. 2-3 years of Custody or Client Service experience, with a proven track record of delivering exceptional service.
  3. Excellent communication skills, both verbal and written, with the ability to build strong relationships with clients and internal teams.
  4. Able to effectively prioritize and resolve client needs, working under pressure to meet deadlines.
  5. Familiarity with Microsoft Office products and relevant internal technology solutions.
  6. Able to learn and utilize new technologies to research, analyze, and resolve client needs.