Technical Support Expert for AutoCAD Solutions

20 godzin temu


Łódź, Polska Avenga Pełny etat

We are seeking a skilled Technical Support Expert to join our team at Avenga. As an Autodesk Specialist with German language skills, you will play a crucial role in assisting customers to get the best out of their products.

Job Description:

As a Technical Support Specialist, you will be responsible for resolving customer issues reported via various channels. This includes providing prompt, friendly, and efficient assistance on product features, usage, and troubleshooting.

Responsibilities:

  • Resolve customer complaints and inquiries related to product functionality and usage
  • Document support interactions in our company-wide case management system
  • Escalate complex issues to internal teams as required
  • Manage customer expectations by providing timely updates on issue progress
  • Collaborate with internal stakeholders to develop and maintain knowledge base quality
  • Influence product development to improve product features and user experience

Requirements:

  • 1-3 years' experience in technical support and problem-solving
  • Familiarity with computer-aided design software and tools
  • Strong analytical, communication, and customer service skills
  • Proficiency in written and verbal German and English languages
  • Experience with other AutoCAD verticals is an advantage

The Ideal Candidate:

  • A team player with excellent collaboration and communication skills
  • Able to learn quickly and adapt to new challenges
  • Possesses strong problem-solving skills and attention to detail


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