Spanish Language Customer Advisor

1 tydzień temu


Warszawa, Mazovia, Polska PMSolutions Pełny etat
About the Role

We are seeking a highly skilled Multilingual IT Support Expert to join our team at PMSolutions.

The ideal candidate will have excellent communication skills in Spanish, as well as a strong understanding of technical concepts and troubleshooting methods. Fluency in English is also required, with a good command of vocabulary and grammar.

This role involves providing technical support to customers through various channels, including phone, email, and chat. You will work on simple and complex customer issues, using your expertise to diagnose problems and provide effective solutions.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Work on simple and complex customer issues
  • Diagnose problems and provide effective solutions
  • Follow guidelines in issuing service calls/contacts

Requirements:

To succeed in this role, you will need:

  • Excellent communication skills in Spanish (C1 level)
  • Strong understanding of technical concepts and troubleshooting methods
  • Good command of English (B2 level)
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

We offer a range of benefits, including:

  • Competitive salary
  • Fully paid training
  • Relocation package and relocation assistance
  • Multisport card
  • Accommodation assistance


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