Technical Operations Manager

6 dni temu


Warszawa, Mazovia, Polska Cogeco Inc. Pełny etat

We're seeking a talented Field Operations Director to join our team at Cogeco Inc.

This role will lead our Technical Operations organization, responsible for delivering outstanding customer care in all aspects of field operations activities.

You'll develop and implement business strategies to meet established service metrics and quality assurance goals.

You'll establish and monitor key performance indicators (productivity, quality, sales, service rates, etc.) for all Technical Operations personnel.

You'll assure network performance/service level compliance and reporting with federal, state, and local requirements.

You'll lead, direct, and motivate a team comprised of management, exempt, and non-exempt employees.

You'll participate in the hiring, training, and development of Technical Operations staff.

You'll coordinate preparation of the capital and operation budget process.

You'll monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budget plan.

You'll negotiate with contractors and vendors to achieve bids and pricing within budget.

You'll monitor and manage system and technical metrics.

You'll develop and maintain strategic partnerships with cross-functional organizations.

You'll exercise independent judgment and discretion in matters of significance.

You'll be required to work nights and weekends, variable schedule(s) as necessary.

This role requires a Bachelor's Degree or Equivalent and 10+ years related experience.

We offer a competitive salary, medical coverage, dental coverage, life insurance, long and short-term disability insurance, voluntary employee, spousal, and child life insurance, company-recognized holidays, paid time off, comprehensive flex work policy, 401(k) plan eligibility, participation in the Employee Bonus Plan, participation in the Cogeco Stock Purchase Plan, complimentary and discounted broadband services, tuition reimbursement, HeadSpace membership, LinkedIn Learning subscriptions, and opportunities for professional development and career growth.



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