Technical Support Operations Manager

5 dni temu


Warszawa, Mazovia, Polska K2 Integrity Holdings, Inc. Pełny etat

We are seeking an experienced Technical Support Manager to lead our team in providing top-notch support for our Anti-Financial Crimes and Compliance platform. This platform utilizes advanced technologies such as artificial intelligence, large language modeling, entity resolution, and neural networks for investigations, screening techniques, and optical character recognition.

Key Responsibilities:
  1. Develop and implement an efficient technical support operations model ensuring optimal performance and accuracy.
  2. Configure and maintain system users, providing essential technical assistance and guidance to internal and external users encountering issues with the platform.
  3. Identify and resolve complex technical issues by investigating user-reported problems, analyzing system logs, and collaborating with other technical teams to find effective solutions.
  4. Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure seamless platform operation.
  5. Monitor key metrics and alerts to detect potential issues early, taking proactive measures to prevent downtime or service interruptions.


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