Support & Operations Manager

3 tygodni temu


Warszawa, Mazovia, Polska JTI GBS POLAND Sp. z o.o. Pełny etat

**Job Summary:**

We are seeking a highly skilled IT Operations professional to join our team. The ideal candidate will have a strong background in computer or technical science, with at least 3 years of experience in IT operations.

The successful candidate will be responsible for reporting on operational performance, monitoring service levels and performance metrics, and proposing improvements to our reporting layer using JTI reporting tools.

In addition, the candidate will work closely with service providers to provide overall visibility on all key areas of managed applications and services, and will drive pro-consumer & customer initiatives and activities through KPI & SLA setup.

The successful candidate will also have a deep understanding of processes and systems in place, and the ability to identify areas of improvement.

**Key Responsibilities:**

  • Reporting: Prepare reports on operational performance, including benchmarks against industry standards or best practices.
  • SLAs and KPIs: Monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
  • Continuous Improvement: Proactively identify potential improvements to DES support and operations, evaluate possible solutions, and implement required changes in collaboration with other team members and external providers.

**Requirements:**

  • University Degree in Computer or Technical Science or strong IT and Process background.
  • +3 years of IT experience, ideally in IT operations.
  • Experience working closely with leadership levels and cross-functional partners to influence key business decisions.

**What We Offer:**

  • Competitive pay and attractive annual bonus.
  • On-going development opportunities in multinational environment, wide variety of projects, ambitious goals, and independence in achieving them.
  • Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work).

**Benefits:**

  • Sharing the costs of sports activities.
  • Private medical care.
  • Sharing the costs of foreign language classes.
  • Life insurance.

  • Operations Manager

    18 godzin temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the RoleTN Poland is seeking a highly skilled Task Order Program Manager to join our team in support of the European Command (EUCOM). This program will provide linguist support services to EUCOM, including logistics management and linguist support necessary to interpret, translate, and transcribe information in support of EUCOM...


  • Warszawa, Mazovia, Polska JTI GBS POLAND Sp. z o.o. Pełny etat

    About the RoleWe are looking for a highly skilled IT Service Delivery and Support Operations Manager to join our team. As an IT Service Delivery and Support Operations Manager, you will be responsible for ensuring service delivery in providing or removing accesses to data, mail, and application services, mobile device management, maintaining security group...


  • Warszawa, Mazovia, Polska Infotree Global Solutions Pełny etat

    About UsAt Infotree Global Solutions, we offer a dynamic and international financial environment where you can grow your career as a Junior Operations Specialist. You will have hands-on experience with global financial transactions and risk management, as well as exposure to cross-functional teams and leading industry practices.We are seeking a candidate who...


  • Warszawa, Mazovia, Polska Taco Bell Pełny etat

    About Indus Hospitality GroupWe are a hospitality group that aims to develop, empower, and support success in our employees. Our core values include Growth, Loyalty, Respect, and Flexibility. At Indus, we offer a career, not just a job.With over 70 properties primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions, our...


  • Warszawa, Mazovia, Polska Goldman Sachs Bank AG Pełny etat

    About the RoleAs a Regional Operations Support Specialist, you will be working locally in our Warsaw office reporting directly to the manager located in the Outsourced Operations Control Department. You will be a member of the Operations Division providing a wide range of investment and funds' client operations services.Main Responsibilities:Daily...

  • Operations Manager

    2 dni temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Company OverviewTN Poland is a leading organization in the industry, dedicated to delivering exceptional events, exhibitions, and conferences. We are committed to excellence, innovation, and customer satisfaction.This role offers an exciting opportunity to join our team in Warsaw and contribute to our mission of delivering outstanding events. As an Event...

  • Events Operations Manager

    3 tygodni temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Title:Events Operations Manager (m/f/d)Location: Warsaw, PolandJob Description:About the RoleWe are seeking a dynamic Event Operations Manager to plan and execute high-profile events. The ideal candidate will thrive in an ever-changing environment and love organizing large-scale exhibitions, conferences, and trade shows.Key Responsibilities:Develop...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Overview:TN Poland is seeking a Technical Operations Manager to manage and support their IT infrastructure. This role involves maintaining critical systems, troubleshooting complex issues, and implementing technical solutions to optimize operations.About the Company:The company is a technology-driven organization that requires an experienced Systems...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewWe are seeking an experienced IT Operations Manager to join our team at TN Poland. As a key member of our IT operations team, you will be responsible for managing the day-to-day operation of our IT infrastructure and ensuring its smooth operation.Main Responsibilities:Oversee the management of IT infrastructure, including cloud-based services and...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland seeks a skilled HR Operations Associate to enhance our recruitment process and support our Front Line People Organization across Europe.About the Position:Provide logistical and administrative support to ensure great candidate experienceCoordinate interviews and assessments, managing calendars and communication between candidates and hiring...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Manager Procurement Operations - Vendor Master DataBeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting...


  • Warszawa, Mazovia, Polska McDonald's Corporation Pełny etat

    Job Title: Senior Manager, Accounting OperationsWe are seeking a highly skilled and experienced Senior Manager to lead our accounting operations team. This is an exciting opportunity for a motivated individual to join our finance function and drive the implementation of new processes and policies.The ideal candidate will have a strong technical background in...


  • Warszawa, Mazovia, Polska Live Nation Pełny etat

    Job OverviewWe are seeking an experienced Operations Manager Lead to join our team at Live Nation Entertainment. This senior role will support Regional and Global Leadership teams in developing and delivering the Operational Model and Strategy at the local level.ResponsibilitiesLead and manage the local market team of Client Support and Event Programming...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    **Global Operations Server Support - Level 2 Manager, Warsaw**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in ITIL, UNIX, Windows, Scripting as well as Leadership, problem solving, troubleshooting and communication.You will become part of a global organization whose mission is to...


  • Warszawa, Mazovia, Polska Stryker Corporation Pełny etat

    Stryker Corporation is looking for a Sourcing Operations Manager to join our IP Strategy & Programs team. In this role, you will support the development of reports and analysis of spend data to drive sourcing opportunities and procurement policy compliance.You will act as a liaison between stakeholders, including IP leaders and cross-functional teams, to...


  • Warszawa, Mazovia, Polska Elavon Pełny etat

    We're seeking an Office Operations Manager to join our team at U.S. Bank! As a key member of our front-line staff, you'll be responsible for ensuring the smooth operation of our office, providing exceptional customer service, and supporting the team in achieving our goals.As an Office Operations Manager, you'll have the opportunity to develop your skills and...


  • Warszawa, Mazovia, Polska Legend Corp Pełny etat

    Legend Corp is seeking a highly experienced Technical Operations Manager to join our team.Job OverviewThe ideal candidate will have a strong background in technical operations, with experience in managing and maintaining complex technical systems. As a Technical Operations Manager, you will play a key role in shaping the technical direction of our technical...


  • Warszawa, Mazovia, Polska Michael Page Poland Pełny etat

    Michael Page Poland, a renowned recruitment agency, is seeking a highly skilled Financial Operations Manager to lead their Accounts Payable team in Warsaw.About the RoleThe ideal candidate will have at least 5 years of experience in Accounts Payable gained from SSC/BPO structures, with at least 2 years in a leadership position. They should be able to manage...

  • Operations Manager

    3 tygodni temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Operations Manager - Customer ServiceWe are seeking an experienced Operations Manager to join our team in Warsaw, Poland.Job Summary:The successful candidate will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all...


  • Warszawa, Mazovia, Polska Wella Operations US LLC Pełny etat

    Job DescriptionWe are seeking a highly skilled Demand and Market Planning Junior Specialist to join our Supply Chain team in Warsaw, Poland. This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.Responsibilities include:Supporting business continuity...