Support & Operations Manager
3 tygodni temu
**Job Summary:**
We are seeking a highly skilled IT Operations professional to join our team. The ideal candidate will have a strong background in computer or technical science, with at least 3 years of experience in IT operations.
The successful candidate will be responsible for reporting on operational performance, monitoring service levels and performance metrics, and proposing improvements to our reporting layer using JTI reporting tools.
In addition, the candidate will work closely with service providers to provide overall visibility on all key areas of managed applications and services, and will drive pro-consumer & customer initiatives and activities through KPI & SLA setup.
The successful candidate will also have a deep understanding of processes and systems in place, and the ability to identify areas of improvement.
**Key Responsibilities:**
- Reporting: Prepare reports on operational performance, including benchmarks against industry standards or best practices.
- SLAs and KPIs: Monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
- Continuous Improvement: Proactively identify potential improvements to DES support and operations, evaluate possible solutions, and implement required changes in collaboration with other team members and external providers.
**Requirements:**
- University Degree in Computer or Technical Science or strong IT and Process background.
- +3 years of IT experience, ideally in IT operations.
- Experience working closely with leadership levels and cross-functional partners to influence key business decisions.
**What We Offer:**
- Competitive pay and attractive annual bonus.
- On-going development opportunities in multinational environment, wide variety of projects, ambitious goals, and independence in achieving them.
- Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work).
**Benefits:**
- Sharing the costs of sports activities.
- Private medical care.
- Sharing the costs of foreign language classes.
- Life insurance.
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