Warsaw Event Operations Manager

5 dni temu


Warszawa, Mazovia, Polska Live Nation Pełny etat
Job Summary

We are seeking an experienced Operations Manager to lead our Polish operations team and drive business growth in the region.

About Us

As part of Live Nation Entertainment, the world's largest live entertainment company, we pride ourselves on delivering exceptional experiences to fans everywhere. Our Global Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools, and best practices are applied to all regions across the globe.

Key Responsibilities
  • Leadership and Team Management:
  • Lead and manage the local market team of Client Support and Event Programming specialists.
  • Build, develop, and uplift Client Support and Event Programming local organization and roles in alignment with the Global Support & Operations principles.
  • Develop and implement strategies to improve team performance and efficiency.
Client Support and Service Quality
  • Accountable for client support and service quality across the local market.
  • Oversee support provided to the local clients for all Ticketmaster ticketing systems in use.
  • Develop and coach client support specialists in maturing support levels.
  • Identify areas of improvement and develop action plans.
Event Programming and Local Market Operations
  • Ensure global/international event programming best practices are implemented.
  • Facilitate training and development of Event Programming Specialists.
  • Track and manage event programming discrepancies from a continuous improvement angle.

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