IT Service Delivery and Support Operations Manager

3 dni temu


Warszawa, Mazovia, Polska JTI GBS POLAND Sp. z o.o. Pełny etat

About the Role

We are looking for a highly skilled IT Service Delivery and Support Operations Manager to join our team. As an IT Service Delivery and Support Operations Manager, you will be responsible for ensuring service delivery in providing or removing accesses to data, mail, and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail, and mail archives in Exchange Online, EPV access administration, VDI access management, and user account lifecycle management.

This role will also involve managing security support requests from the Global Service Desk (GSD) for Development, Quality & Production systems, resolving minor, routine, and complex incidents. The IT Service Delivery and Support Operations Manager will execute routine tasks such as audits of Active Directory accounts, monitoring and creation of scheduled PowerShell scripts, and management of Enterprise Password Vault safes.

Key Responsibilities

  • Ensure service delivery in providing or removing accesses to data, mail, and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail, and mail archives in Exchange Online, EPV access administration, VDI access management, and user account lifecycle management.
  • Manage security support requests from the Global Service Desk (GSD) for Development, Quality & Production systems, resolving minor, routine, and complex incidents.


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